Shipping Information

Fast, trackable delivery from NYC. Worldwide.

1–2 day processing Free US shipping $150+ DHL / UPS Worldwide

Order Processing

We move quick—without cutting corners.

Processing Times

Orders are typically processed within 1–2 business days. Orders placed after 12:00 PM EST begin processing the next business day. Weekends and federal holidays are not business days.

  • Address changes: email us within 60 minutes of ordering and we’ll do our best.
  • Peak periods and drops may require an extra 1–2 days.
  • Orders with verification flags may require ID confirmation.

Fulfillment & Carriers

We ship from New York using trusted carriers for speed and reliability: USPS, UPS, FedEx, and DHL for international shipments.

  • P.O. Boxes and APO/FPO ship via USPS only.
  • Signature may be required for orders $400+ or at our discretion.
  • We do not ship on weekends or U.S. holidays.

United States Shipping

Transparent rates. Realistic timelines.

Standard 3–5 business days
From $8 Free on orders $150+
Expedited 2–3 business days
From $15 Carrier-calculated at checkout
Express 1–2 business days
From $30 Order by 12:00 PM EST
  • Transit times begin once your order has shipped—not when the order is placed.
  • Rural addresses may experience an additional 1–2 days in transit.
  • Expedited/Express are not available for P.O. Boxes and some APO/FPO addresses.
  • Sales tax collected where required by law (e.g., NY).

International Shipping

Global delivery with reliable tracking.

Services & Timing

We ship worldwide via DHL Express or UPS Worldwide. Most orders arrive within 3–7 business days after dispatch. Remote areas or customs inspections can add time.

  • Live rates and options shown at checkout.
  • Some destinations may require a local phone number for delivery.
  • Signature may be required in certain regions.

Duties & Taxes (DDU)

International orders are shipped DDU (Delivered Duty Unpaid) unless stated otherwise. Import duties, taxes, and fees are charged by your local customs authority and are the recipient’s responsibility.

  • Refusal to pay duties may result in return-to-sender; shipping and fees are non-refundable.
  • Your courier or customs office can provide exact amounts due.

Tracking & Delivery

Stay updated from label to doorstep.

Tracking Updates

You’ll receive an email with your tracking number when your order ships. Tracking may take up to 24 hours to activate after label creation.

  • Use the carrier’s site for the most accurate, real-time status.
  • Delivery estimates are provided by carriers and are not guaranteed.

Delivery Notes

If marked delivered but not received, first check with neighbors or your building’s reception. Then contact the carrier to open a trace.

  • Email support within 7 days for help escalating with the carrier.
  • We are not liable for theft or damage after confirmed delivery, but we’ll assist where possible.

Preorders & Split Shipments

Preorder Items

Preorder ship windows are listed on the product page. Your payment method is charged at checkout to reserve your item. We’ll email updates if timelines change.

Mixed Carts

Orders containing in-stock and preorder items may ship together when all items are ready. If you need in-stock items sooner, place separate orders or contact support to request a split shipment (additional shipping fees may apply).

Lost, Stolen, or Returned Shipments

Lost or Stolen

Report within 7 days of the delivery date on the tracking page. We’ll work with the carrier to investigate. Replacement or refund eligibility is determined case-by-case after the carrier’s resolution.

Returned to Sender

If an order is returned due to an incorrect address, refusal, or unpaid duties, we can reship for an additional fee. Original shipping costs are non-refundable.

Need help right now? Email [email protected] with your order number and tracking link.

Shipping FAQ

Processing is typically 1–2 business days. Orders placed after 12:00 PM EST start the next business day.
Yes—worldwide via DHL Express or UPS Worldwide. Transit is usually 3–7 business days after dispatch. Duties and taxes are charged by your country and must be paid by the recipient.
Standard (3–5 business days) from $8, Expedited (2–3 business days) from $15, Express (1–2 business days) from $30. Standard shipping is free on qualifying orders $150+ (U.S. only).
We can attempt changes or cancellation within 60 minutes of ordering during business hours. Email support with your order number immediately.
Yes, via USPS. Expedited and Express options may not be available for these addresses.
See our Refund & Returns Policy here: Refund & Returns.

Note: Shipping windows and rates may change during high-volume drops, severe weather, or carrier disruptions.